Support

Support · Downloads

The following documents are available. Tell us what you need when you enquire and we will send it.

Available documents

  • Datasheets and selection guides by model
  • User manuals and wiring diagrams
  • Firmware and configuration utilities (QuickConfig, EdgeCoder, BLRAT)
  • Node-RED and control-logic example projects
  • CE, FCC and RoHS certificates; ISO 9001 certificate

Scope of support

  • Review of protocol configuration based on your equipment list
  • Loan of evaluation samples and test setup
  • Root-cause analysis of communication faults (packet level)
  • On-site commissioning and initial parameter setup
  • OEM/ODM specification discussion for volume deployment

Downloads

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FAQFrequently asked questions
Do we have to replace our existing PLC?No. The usual arrangement is to leave the existing PLC in place and attach an EdgeIO controller or gateway in parallel, simply to collect the data.
We are not sure which model to choose.Tell us three things — the type of equipment, the point count (DI/DO/AI/AO) and the upstream system — and we will reply with two or three candidates and an outline configuration.
What is the lead time?Models held in stock in Korea ship immediately; otherwise it normally takes 2 to 4 weeks after the specification is confirmed. This varies depending on quantity and timing, so we confirm it and reply when you enquire.
What is the warranty period?One year from the date of purchase. Material and quality defects within that period are repaired free of charge; failures caused by user damage or misuse are excluded. ACUSYS handles intake and processing in Korea.
Are custom I/O configurations possible?Yes. Most cases are covered by combining X and Y series boards; beyond that range, a dedicated board is produced through the manufacturer's OEM/ODM line.